Lediga positioner
Linköping, SE
Om du inte har hittat en lämplig tjänst men fortfarande är intresserad av att bli en del av vårt team, är du välkommen att mejla oss på
[email protected]
Espoo, FI
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[email protected]
Bressanone/Venice, IT
Rosenheim, DE
Corvallis, US
Description
The Sales Account Manager is responsible for driving the sales of MiCROTEC's scanning and optimization solutions within the wood products industry. This role requires a deep understanding of customer operations and needs to provide expert guidance, driving both new business opportunities and expanding existing client relationships. The position involves identifying opportunities for product placement, developing proposals, and working closely with cross-functional teams to ensure the successful implementation of solutions.
Key Responsibilities
Sales & Business Development
- Serve as the key point of contact for new business opportunities, leading discussions, and delivering compelling presentations to prospective clients.
- Expand the client base by actively networking and developing leads within the wood products industry.
- Build and foster long-term relationships with both existing and potential customers, acting as a trusted advisor.
- Identify opportunities for the placement of MiCROTEC products with new and existing customers, driving sales growth.
Proposal Development & Sales Support
- Develop key information for the preparation and presentation of tailored proposals to meet client needs.
- Collaborate with customers to understand their requirements and provide technical sales support, ensuring solutions meet their business objectives.
- Assist in the development of project analysis, contract reviews, and preparation of kick-off meeting materials.
Sales Operations & Performance
- Set and achieve sales forecasts, ensuring alignment with overall company sales targets.
- Negotiate orders, pricing, and commercial terms to secure favorable agreements with customers.
- Maintain CRM updates to reflect accurate sales activities, client interactions, and deal status.
Trade Shows & Market Engagement
- Attend and represent MiCROTEC at trade shows, conferences, and industry events to increase visibility and generate new leads.
Required Skills & Abilities
- Strong interpersonal, communication, and listening skills to build relationships and influence customer decisions.
- Technical aptitude with the ability to quickly learn and understand MiCROTEC’s products and solutions.
- Critical thinker with strong problem-solving abilities and a proactive approach to identifying customer needs.
- Self-directed with a high sense of personal accountability, ability to work independently, and a deadline/results-oriented mindset.
Education & Experience
- Experience in the wood products industry.
- B2B direct sales experience preferred.
- Proven track record in direct sales and account management within a technical or industrial sales environment.
- Bachelor’s Degree or equivalent combination of education, training, and experience.
Location
- Fully remote, located in the Southeastern United States
Pay Range
- $85,000 - $100,000 USD base DOE, plus commissions
Physical & Travel Requirements
- Ability work at a desk for extended periods.
- Ability to travel extensively and work in diverse environments, both domestically and internationally, up to 50%.
- Valid driver’s license required.
Salary Description
$85,000 - $100,000 USD base DOE, plus commissions
Overview
The Service & Support Technician is responsible for supporting, maintaining, and troubleshooting MiCROTEC lumber grading systems across the United States, Canada, and Australia/New Zealand. This role requires strong mechanical, electrical, and networking knowledge, as well as excellent problem-solving and customer service skills to ensure uptime and reliability for customers. The position involves on-site service visits, remote support, and system upgrades, along with after-hours on-call responsibilities.
Key Responsibilities
Customer Support & Troubleshooting
- Field support calls and emails, assisting customers with mechanical, electrical, and software issues.
- Provide remote troubleshooting and on-site maintenance visits to optimize system performance.
- Document customer interactions, service reports, and issue resolutions in Asana, ActivityDB, and ServiceNow.
- Manage personal scheduling and preparation for upcoming service visits and after-hours shifts.
System Calibration & Maintenance
- Conduct system testing, calibration, and performance verification during service visits.
- Perform scheduled maintenance and software/hardware upgrades on customer sites.
- Assist with building and configuring new compute stacks for system installations and upgrades.
- Support the installation and commissioning team as needed.
Process Improvement & Documentation
- Create and update installation and service project tracking in Asana.
- Provide feedback for continuous improvement of troubleshooting tools and service processes.
- Ensure proper use of Lock-Out Tag-Out (LOTO) procedures when working on systems.
Technical Collaboration & On-Call Support
- Collaborate with engineering, installation, and manufacturing teams to resolve escalated issues.
- Participate in 24/7 phone support rotations, assisting customers during mill downtime situations.
- Assist in training new Service Technicians on troubleshooting best practices.
Skills & Abilities
- Strong mechanical, electrical, and networking knowledge.
- Excellent customer service and problem-solving skills.
- Ability to manage time effectively and handle multiple service requests.
- Proficiency in computer hardware troubleshooting, networking setup, and software tools
Education & Experience
- Technical degree preferred (Mechanical, Electrical, Networking).
- 2+ years of experience in system installation, field service, or industrial automation.
- Experience in a sawmill or planer mill environment (preferred).
Physical & Travel Requirements
- Ability to lift up to 50 lbs and work in varied industrial environments.
- Must be able to differentiate wire and cable colors.
- Ability to travel domestically and internationally about 50% of the time, including weekends.
$31.25 - $38.50 per hour